Residential Installation Technician

Randolph MA

Description

Job Description You’ll join a fast-growing business and a team culture that is supportive and solution-driven. Tapping your leadership and technical skills, you’ll keep our projects on track while helping strengthen customer relationships and contributing ideas that make a meaningful impact on the business. It’s a dynamic role where you’ll find the challenge of managing a wide variety of projects at a company that supports success in your career and life. This position is responsible for the day-to-day management of residential installation and service projects to include customer site surveys, water testing, parts selection, and equipment installation. The Installation Technician will be responsible for completing installations in a timely manner, managing equipment/tools, and tracking inventory. As part of this position, the Installation Technician will be working on a wide variety of residential water filtration projects involving Water Softeners, Point-of-entry Filtration Systems, Reverse Osmosis Systems, and Sparkling Water Dispensers. The Installation Technician will serve as a leader and mentor to Field Service staff who will support the role on an as-needed basis. Responsibilities  Perform initial site survey & water testing  Recommend installation strategy based on initial site survey  Complete all necessary plumbing and connections  Work with a variety of plumbing systems including Copper, Pex, PVC and Poly Tubing  Complete the installation & startup of new water filtration systems  Troubleshooting water filtration systems for required repairs  Inspect for leaks and malfunctions before leaving every job  Maintain company vehicle according to policy and procedures  Must be comfortable using hand and power tools daily  Following through on our customer commitments by managing schedule for on-time service and installations  Respond expeditiously and compassionately to customer complaints  Ensure the management, maintenance, and security of company assets including inventory, equipment, vehicles, and machinery  Assist with training other members of the team. This will include maintenance, repairs, installations, and customer service.  Safety must be a #1 priority to keep injury free and compliant with regulations and company safety policies  Support growth and development within your division through mentorship, training, and exposure to other services and business functions. Requirements:  A HS Diploma or equivalent with 5-7 years of related water filtration or plumbing experience in a hands-on installation role, or an equivalent combination of education, training, and experience in a water filtration role  Plumbing experience, specifically with ProPress Fittings, Copper, PEX, PVC and Poly Tubing  General computer skills are required for this role. Experience working with work order software and Microsoft Office are recommended  Must have good verbal and written skills  Strong communication and interpersonal skills are required for this role  Ability to lift up to (60) lbs.  A clean work/driving record with a valid driver’s license  The ability to read and follow plumbing and electrical schematics, and general knowledge of residential water filtration systems, reverse osmosis, water softening, water pumps, deionization and plumbing.  Military experience is not required, but it is welcome and appreciated here. Location:  Randolph, MA