Good Customer Service: The Newest Endangered Species

201 S. Shackleford,Little Rock AR 72211

13 April, 2021

Description

Focus is on the decline of good customer service, the factors attributed and how organizations can provide unforgettable customer service. Having held management roles in the hospitality industry for nearly 30 years, Victor Davis knows the importance of providing customers with excellent, unforgettable service. During this workshop, Victor will discuss the problematic decline of good customer service, the factors attributed and how organizations, leaders and employees can promote and provide excellent customer service. This interactive workshop will include people from a diverse group of organizations with a variety of experiences that will lead to a rich discussion. The workshop will be held from 9-11 a.m. on Tuesday, April 13 at the Plaza Hotel in West Little Rock. ABOUT VICTOR DAVIS Victor Davis is the Vice President of Hotel Operations for a hotel ownership and management group. His hotel career has spanned 30 years and during that time he has worked in and managed hotels under the three major hotel brands: Hilton, IHG, and Marriott. As a hotelier, understanding customer service is a key driver in a hotel’s success. Victor believes that excellent customer service can be summed up in the Maya Angelou quote, “People will forget what you said, forget what you did, but people will never forget the way you made them feel." A VIP2 Event. To learn more about VIP2, visit www.myvip2.com.