Novice Customer Service Representative at Consumer Cellular

Tempe AZ

15 March, 2021

2:16 PM

Description

Apply TODAY for our Novice Customer Service Representative position at Careers | Current Openings - Jobs at Consumer Cellular! We have openings in our Tempe and N. Phoenix offices. We also offer a Work-From-Home option after the four weeks of PAID on-site training. Please see details below: As a Novice Customer Service Representative, this is where your journey begins. Joining Consumer Cellular means becoming part of a world-class customer focused wireless service. We believe in empowerment - it’s for you and for our customers. We’re all about the freedom to build your success. In this role, you’ll learn how to provide customer service of the highest level, empowered to serve our customers through a variety of means. Our customers rely on you, our CSRs, to help them navigate through sometimes complex situations with your combination of empathy, understanding, and know-how. Work remote or in the contact center to deliver a world-class experience for Consumer Cellular customers during every interaction.Answer inbound calls from customers looking for help.“Right Fit” Consumer Cellular services and products that best meet the customer’s needs.Translate techno-lingo into real-world terms.Provide personalized customer service by establishing rapport and present a positive, friendly attitude.We’re all about teaching; however, there are a few skills that will help you get off to a quicker start: 1+ years of experience in customer service required.High School diploma or equivalent required.A dedication to delivering exceptional customer service - you are a helper.People-focused: committed to teamwork, resolving conflicts productively, and developing long-term relationships.You bring a strong work ethic and a sense of urgency.Consumer Cellular’s compensation program offers market-competitive base pay, and our total compensation is designed to support and enrich your personal and professional life, including: $15 per hour starting wage + shift differential and paid trainingPotential for overtimePotential monthly performance bonusEmployer subsidized medical, dental & vision coverage401(k) match programEmployee wireless rate planPaid time off (PTO)Flexible spending account (FSA)Employee rewards programGroup life and AD&D benefitsEducation reimbursementLong-term disability Consumer Cellular is a top-rated wireless carrier that provides no-contract cellphones and service plans primarily to those 50+. The company has been an approved AARP Provider for over 10 years and offers AARP members special discounts on service. Founded 24 years ago on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with about 2,000 employees. The Portland, Ore.-based company utilizes the nation's largest voice and data networks, which covers more than 300 million people – or 99 percent of the U.S. population. Consumer Cellular's wireless phones and plans are sold nationwide at leading retailers such as Target, as well as direct to consumers at ConsumerCellular.com or (888) 345-5509. The company has been ranked on the Inc. 5000 list for 11 years in a row. Consumer Cellular received the highest score in the non-contract value segment of the J.D. Power 2016 (V2) – 2019 (V1) Wireless Non-Contract Customer Care Performance Studies of customers’ satisfaction with wireless customer care experience. Visit jdpower.com/awards. For cellphone tutorials, features, applications and company news, connect with Consumer Cellular on Facebook, Twitter and YouTube. Pre-employment background check and drug screen is required.