Maintenance Tech - North Houston

Houston TX

Description

Maintenance Technician Job Description  Summary:   The Maintenance Technician under the regular supervision of the Maintenance Supervisor, the Maintenance Technician is responsible for assisting the Maintenance Supervisor in one or more of the following capacities: Participation and oversight of budgeting and expense control, workplace safety, assist in maintaining and preserving the asset, daily maintenance requirements, and restoration of all apartments to our renovated and/or unrenovated condition and overall maintenance of the entire property. The Maintenance Technician will assume the responsibilities and duties of the Maintenance Supervisor in his/her absence. Read, review and understand all roles and responsibilities of the Maintenance Supervisor and be prepared to step in as Maintenance Supervisor during vacation, leave of absence and/or time off.   Reports to the Investment Manager and Maintenance Supervisor.   While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties might not be specifically addressed.   You have been hired to be a part of the S2 Family, as such, we expect you to be a team player and work together to achieve S2 Residential property specific goals.    Work Hours:  40 hours per week.  Must be available on weekends for team and/or emergency resident needs, shortages and/or property emergencies.    Scope and Purpose:   The purpose of this Job Description is to communicate the responsibilities and duties association with the position of Maintenance Technician. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.  S2 Residential emphasizes a team approach and fully expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives.  It is important that you review the duties, skills and physical requirements closely and that you understand that, by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the knowledge and physical abilities that are necessary to perform the job as described.   Duties & Responsibilities:   Conduct all business in accordance with company policies and procedures, Fair Housing Act, Americans with Disabilities Act, Fair Credit Report Act and all other federal, state or city laws pertaining to apartments.   Property Repairs and Maintenance:   Complete work orders for common areas, occupied and vacant units, or anywhere on the property as directed. Replace burned out, broken and/or nonworking exterior light bulbs and/or fixtures immediately.  This is anywhere on the property.  This includes common area swimming pools, laundry rooms, swimming pools, mail centers, garages, parking lot, carports, lollipops, etc.  Swimming Pool cleaning and/or chemical testing, adding chemicals, increasing and/or decreasing water levels, organizing pool furniture and safety equipment, ensure self-locking/latching gates are operating as required, empty trash receptacles, signage is in good condition and visible, test 911 Emergency Phones and notify the Maintenance Supervisor if any liabilities and issues are identified.  Ensure irrigation system is in good order, there are no leaks and report issues if any are identified.  Where irrigation is not present at Main ID, entry, Leasing Center, main common areas, models and tour routes, identify if self-watering is a necessity and ensure this is completed as per any specific city water restrictions.  If Rain Sensors are not present in rainy or winter seasons, manually adjust timers to prevent potential waste of water and/or formation of ice.  Report irrigation issues. Assist Maintenance Supervisor as directed on major projects and/or repairs and in emergency situations. Responsible for the daily pick up of trash, debris, glass, furniture, in the assigned section(s) of the property.  Identify, note and report any potential liabilities, broken windows, suspicious activity and/or other concerns.   Unit Turns:   The Maintenance Technician will be required to sign the Make-Ready Technician’s Job Description to have a clear understanding of expectations for Unit Turns.   Renovated or unrenovated make ready inspection is to be performed on unit assignments. Coordinate the trash out of the apartment where needed.  Have the Groundskeeper clear out trash, debris and furniture from patios/balconies, storage and garages, where applicable. Inspect the appliances and A/C system, flush toilet(s), turn on faucets and showers, open and close closet doors, drawers, turn on/off lights, fans, check door and window locks and weather strip, interior shelving/under sinks and inside drawers, garbage disposal and if applicable, washer/dryer connections.  Check that blinds open/close, test smoke alarms and all floors, ceilings and walls.  Identify parts, supplies and materials needed to complete the turn(s).  Gather all supplies from the shop and take to the unit(s) to be completed by you. Complete the turn of assigned unit(s) in a timely manner and that apartment is move in.  Change locks prior to turning the unit over to the management and leasing team.   Occupied Maintenance and Service Requests:   S2 Residential prides itself on the service our teams provide, and as such, expect that we will maintain a professional appearance, attitude, voice and conversation during working hours.  Any information about anyone living and/or working at any of our communities is to be maintained with the highest level of confidence.  We do not discuss our personal issues nor the personal issues or information about any person(s) with anyone not on our team for the sole purpose of discussing business.  Gossiping is forbidden.  While in an occupied apartment home, we will clean up any area damaged before and after our repairs are made.  If we must leave a service request incomplete due to parts, labor or other issues out of our control at that moment, we will ensure that any area affected will be cleaned up and secured if needed before we depart.  We will not use any of the residents’ personal items to clean up, throw away or store any items in the apartment.  When communicating with a resident, guest, occupant, invitee and/or visitor to our community, our team members will be courteous, friendly, helpful and respectful.  Always! Daily responsibility to receive and complete assigned service requests as assigned.  Service requests are to be completed in a timely manner while ensuring the highest standard of service and quality of repairs and/or replacements.  If you encounter a situation where you are unsure of the cause or nature of the issue, repair and/or failure – notify the Maintenance Supervisor and/or Investment Manager; immediately.   While in the occupied apartment home, lock the door behind you so unauthorized person(s) do not enter the apartment.  Under no circumstance are you to allow a person or persons into an apartment without first verifying if they are on the Lease Agreement.  If you are unable to verify this information and a person or persons enter the apartment while you are making repairs and/or while entering/exiting; contact the Maintenance Supervisor and Investment Manager immediately. Upon completion, record the completed work order date, time and repair performed in ResMan.  This will automatically notify the resident that our team addressed their needs. You are required to inspect all safety devices/equipment (smoke alarm(s), fire extinguishers and carbon monoxide detectors) to ensure they are operable while in the apartment.  Add this note to your service request completion so the resident is aware we do so. Customer service and satisfaction is critical for our communities’ success and a must at S2 Residential.  Choose your attitude and that of your team.  Be there.  Play.  And, make their day.  All day, every day ~ it’s the S2 way   Safety:   Reports all potential liabilities and/or actual liabilities and community incidents to the Investment Manager immediately.  Reports all work related injuries to the Investment Manager immediately. Reports any team violations of S2 Residential’s Workplace Safety Policy to the Investment Manager immediately.   Resident Relations:   Customer service and satisfaction is critical for our communities’ success and a must at S2 Residential.  Choose your attitude and that of your team.  Be there.  Play.  And, make their day.  All day, every day ~ it’s the S2 way Demonstrate leadership, professionalism, a positive attitude, and have good communication skills (verbal and written). Maintain communication between you, our team, residents and vendors.   General:   The Maintenance Technician will be required to review and sigh the Maintenance Supervisor and Groundskeeper Job Descriptions.  Performs any additional duties or tasks as assigned by the Maintenance Supervisor, Investment Manager, Asset Manager or Operations Team. On call requirements vary and at times may require a Maintenance Technician to be on call 24 hours a day, 7 days a week.  S2 Residential t-shirts, jackets, windbreakers, sweatshirts, hoodies and hats are distributed the week of hire.  Jeans and shirts are to be presentable.  No holes in jeans or shirts are permitted.  You are expected to maintain good hygiene as you will be interacting with other team members and residents.  The posting of any property, team member, activity or the company on personal social media is strictly prohibited.  Equipment, parts and supplies owned by S2 Residential are prohibited from being used for side jobs, leaving S2 Residential property or loaned out unless expressly approved by the Investment Manager, Asset Manager or Ops Team in writing. Stand, walk or sit alternatively depending on the need of the day.  It is estimated that the Maintenance Technician will spend 99% of their time on their feet with 1% in the office. Constant need for bending, stooping, squatting (when completing service requests and depending on location, painting, picking up trash, debris or litter on the grounds or throughout the community), climbing stairs, pushing or pulling and reaching above shoulder length.  Constant need to perform standing and walking activities related to inspecting/performing and following up on the team, completing tasks and/or assignments, inspecting the property, etc. Includes frequent need to write, type, grasp, turn, and operate office and maintenance equipment. Lifting and/or carrying.  Parts, supplies, equipment, trash, debris, furniture, etc.   Physical Requirements:   Constant need to complete forms, read and review reports and a wide variety of other activities to include the need to see things clearly beyond arm’s reach.  Some need to communicate over the telephone, in person and via text when using our maintenance platform for the management of occupied, vacant and property service requests. Need to utilize personal transportation to inspect apartment community, make parts and/or supply runs as needed off and on site and other potential activities. Must have a valid driver’s license and automobile insurance. Occasional exposure to fumes, flammables, caustics, solvents, oils, pesticides, etc.  High Reasoning Development.  Must be able to apply principles of logical thinking to perform a multitude of maintenance repairs/replacements and requests (calculation of recovered, recycled, reclaimed and application of refrigerant.  Employee’s signature below indicates agreement and understanding of the duties, requirements and responsibilities of this key position as outlined above.   Please apply online with S2C MANAGEMENT, LLC at: