Returns Clerk - Warehouse Associate

11551 E. 45th Ave, Unit C near Peoria and 47th, Denver CO

Description

General Description: The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, and warehouse cleanup. Essential Duties & Job Functions: - Unpack returned merchandise, inspect package condition and assess paperwork sent in with return instructions for proper return procedures. - Inspect returned merchandise, checking for quality and condition of product to determine return category. - Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing. - Identify critical distribution issues and report them to the team lead/supervisor. - Data entry as needed. - Always Maintain a safe and organized work environment. - Other tasks as required to meet team goals. Job Qualifications Mandatory: - 1-2 years of prior returns or similar experience. - Basic computer skills (e.g. personal computers, printers, email). - Knowledge of warehouse operating procedures and protocol. - Fluent verbal and written communication in English. - Prior experience in a distribution, warehouse, or other inventory handling environment. - Knowledge and ability to operate inventory control and related computer software. Actively support team concepts and effectively communicate with team members. - Accurately follow directions, both written and verbal. - Maintain individual productivity and quality standards according to department requirements. - Focus and remain on task in a fast-paced environment. • Remain flexible to changing work conditions Preferred Qualifications: - High School graduate or equivalent experience. Work Environment: -This is a Denver based position operating out a Warehouse environment Warehouse Environmental Conditions are as follows; - Moderate noise level in the work environment. - Work environment is indoors. - Warehouse temperatures may vary depending on outside temperatures.