Regional Service Manager

Atlanta GA

Description

The Regional Service Manager (RSM) is responsible for the short and long term maintenance objectives of their portfolio of assets, overseeing a team of Maintenance Managers and insuring that the physical condition, appearance and capital needs of the apartment communities are achieved. The RSM must be technically proficient with a hands-on attitude and also possess exceptional leadership and communication skills. The RSM must be willing and able to set a consistent example of leadership skills and demonstrate a professional demeanor. Ability to work well in ambiguous or changing situations. Experience Needed: Five or more years' progressive maintenance management responsibility. Prior multi-site management preferred. Multifamily apartment experience required. Experience with Yardi or other property management accounting software. Strong working knowledge with Microsoft Excel, Word and Outlook. Strong working knowledge with smart phones, tablets and apps process. Essential Duties: Assist Property Managers (PM) and Service Managers (SM) in hiring and retaining exceptional service personnel Possess the willingness and aptitude to mentor and develop service personnel, leading by example Insure professional appearance of maintenance personnel, operating standards and protocols are maintained Works with Service Manager to increase proficiency and performance of the property; maintains oversight of property’s maintenance operations. Develops scope of work for all large scale or complicated “Capital Improvements” and conducts bid walks for all work. Oversees work and approves progress payments and final sign-off of the projects. Tracks compliance and makes appropriate recommendations. Assists in evaluating current and prospective maintenance related employees. Provides training on-site as needed to aid maintenance personnel in the most efficient performance of their duties. Reports specific needs and deficiencies at individual properties to the Property Manager and Regional Supervisor. Establishes and monitors preventive maintenance procedures in conjunction with on-site maintenance personnel. Works to improve the effectiveness and efficiencies of the service teams at assigned portfolio of properties. Addresses all environmental concerns in conjunction with Property Manager, Regional Supervisor, Vice President and Asset Manager and Environmental Manager. Conducts monthly, quarterly and semi-annual property visits/inspections and reports findings to the Property Managers and Regional Supervisor. Assists in purchases of major tools to ensure the best quality and price available; especially negotiating costs on parts and supplies used by all properties. Assists Properties in ensuring the execution of all Fairfield policies and procedures including but not limited to: o Mold Prevention Response Program (MPRP) o Asbestos / Lead Protocol o Bed Bugs o Emergency Site Map and Emergency Supplies/Action Plan o Required Inspections Assists in coordinating redevelopment work with Construction and Property Management, as needed. Assist with coordinating new construction punch walks and turnover of units and common areas with Fairfield Assists Service Manager in diagnosing problems and repairs in the areas of HVAC, electrical, plumbing, swimming pool, carpentry, dry walling, exterior structural, and appliances, as needed. Assists in supervising all work by outside contractors to ensure that they are completing their work satisfactorily. Ensures a regular inspection of all common area lighting, sprinkler systems, fire prevention systems and fire extinguishers as outlined in the Safety Risk Manual. Maintains compliance with EPA and OSHA regulations; hazardous chemicals program; as well as the Safety Risk Manual forms and checklists, per schedule. Cross trains, coaches and develops qualified candidates for future opportunities within the company. Analyzes and evaluates cost control, inventory management and work order trends, making recommendations accordingly. Establishes and implements cost savings and/or value added services and products. Makes recommendations regarding safety and liability practices and procedures. Promotes and participates in company required training programs and ensures subordinate associates participate in all training classes within required time frame. Complies with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws. Any other duties or responsibilities that may be assigned. Skills, Knowledge and Abilities: Ability to read, write, understand, and communicate in English. Experience using Yardi or other related property management accounting software. Experience using Microsoft Outlook, Word, and Excel. Professional verbal and written communication skills. Superior customer service skills including the ability to manage difficult customers and/or situations. Strong attention to detail, organizational, time-management and problem solving skills. Strong knowledge in the areas of OSHA standards, safety, facilities maintenance, capital improvements and maintenance related purchasing. Strong knowledge of plumbing, electrical, mechanical, HVAC, carpentry, fire protection, structural, roofing, concrete, paving, painting, landscaping and appliance repair work. Working knowledge of local, state, and federal laws and regulations, permit processes, and codes. Working knowledge of abatement and encapsulation process for hazardous materials Working knowledge of multifamily facility management, and the equipment and tools necessary to carry out housekeeping and maintenance functions. Ability to develop, comprehend and manage capital budgets. Strong leadership and management skills; ability to direct a team and supervise vendors. Ability to work a flexible schedule to include weekends, evenings and holidays. 40-50% Travel is required. Varies by region.