Service Dispatcher

Manchester NH

Description

We are staffing up for a record season and currently recruiting experienced Service Dispatcher to join our team! Our revolutionary processes are all about creating a better motorcycle buying and service experience for our customers and with employees who love what they do and who will contribute to the momentum of a fast and fun environment. ENJOY WALKING INTO YOUR DEALERSHIP & SERVICE DEPARTMENT EACH DAY! But don't just take our word for it, here's what some of our top service techs at our dealerships have to say... • Volume “#1 Volume H-D Group = plenty of traffic, hours & awesome opportunities in the Service dept!” • Appreciation “All your hardwork and time is greatly appreciated, which can sometimes go unnoticed elsewhere. Management does a great job letting you know your effort doesn't go unnoticed.” • Atmosphere “We have a great family vibe going on. It is a fast paced dealership with lots of opportunity. All the right resources are in place to have a successful career.” • Team “This is the best shop I have ever worked for. Competent staff, knowledgeable peers, everyone works together to achieve the common goal.” • Fun environment “Positive place to work and tons of fun. I enjoy working side-by-side with all my co-workers.” Primarily responsible for assuring quality service work, while maintaining a high level of productivity and efficiency for the entire Service Department. Issue service work to mechanics and maintaining the flow of service work through the Service Department. Major Duties and Responsibilities: • Assists Service Manager, in ensuring that service personnel are alert, well trained, and available when needed. • Ensure that technicians receive jobs based on skill level and current resource utilization. • Review work-in-progress to ensure quality and reasonable completion times. • Make estimates for internal work. • Perform necessary work on vehicles or components in accordance with time schedules. • Covers for the Service Manager in his absence as needed. • Follows dealership closing procedures as assigned by General Manager. • Greet customers immediately, in a courteous and friendly manner. • Handle customer complaints according to company guidelines: reasonably, showing empathy, exhibiting a positive attitude, and demonstrating our commitment to “make things right”. • Gain the trust and confidence of new customers when they are introduced to the Service Department. • Give special attention to repeat Repair Orders to ensure that the situation is corrected before it becomes a customer complaint. • Avoid making commitments that might not be met. It is better to under-promise and over-deliver. • In conjunction with the Service Manager, monitor and address all comebacks with individual technicians. • Establish departmental work schedules, balancing the work loads of all employees with the needs of the department. • Assist in observing employee performance and reporting findings to the Service Manager. • Perform other related duties as assigned or requested. Qualifications & Job Requirements: • Five years of progressive experience within the Service Department of a motor vehicle dealership or the ability to quickly learn the business operations. • Knowledge and experience in the sales of Harley-Davidson motorcycles and other products and services sold by the dealership, or the demonstrated ability to quickly learn them. • Experience with point-of-sale and parts and service management computer software or the ability to quickly learn based on experience with other software. • Maintain a positive attitude and relationship with all other employees. • Capable of pushing and loading motorcycles. • High school diploma or equivalent. • Valid driver’s license and motorcycle endorsement. • Passion for the motorcycling lifestyle and riding community. • Attention to detail. • High energy level needed. • Ability to work a flexible schedule including weekends, Holidays, and evenings. • Proficient in meeting deadlines on a timely manner. Benefits: • Comprehensive Paid Training. • Employee Discounts. • 401K with Company Match. • Medical, Dental, and Vision Insurance. • Voluntary Term Life, Short and Long-Term Disability. • Accident, Critical Illness and Cancer Insurance. • Flexible Spending Account access. • Legal Shield and Identity Theft Shield. • Competitive Vacation Time. Over the last 11 years, Paul and Michael Veracka built the Veracka Family Harley-Davidson Dealer Group into the #1 Harley-Davidson Dealer Group in the World. In October 2019, the Veracka Family Harley-Davidson Dealer Group split into two companies representing another chapter of the Veracka Family’s 40-year motorcycle industry legacy. Eager to expand into new markets and acquire more stores, Paul and Michael will now own and operate their own stores. Paul Veracka now owns High Octane Harley-Davidson (Billerica, Massachusetts), Palm Beach Harley-Davidson (West Palm Beach, Florida), Rockstar Harley-Davidson (Fort Myers, Florida), Motown Harley-Davidson (Taylor, Michigan), Alligator Alley Harley-Davidson (Sunrise, Florida), Manchester Harley-Davidson (Manchester, New Hampshire), Old Glory Harley-Davidson (Laurel, Maryland), Brian’s Harley-Davidson (Langhorne, Pennsylvania) and New York City Harley-Davidson (Long Island City, New York). Michael Veracka now owns Rawhide Harley-Davidson (Olathe, Kansas), Avalanche Harley-Davidson (Golden, Colorado), Riverside Harley-Davidson (Riverside, California), Huntington Beach Harley-Davidson (Westminster, California), Jet City Harley-Davidson (Renton, Washington), and Desert Wind Harley-Davidson (Mesa, Arizona). With the split, Paul and Michael have the two fastest growing Harley-Davidson dealer groups in the country and both anticipate acquiring multiple stores each in the coming years, allowing growth from within the companies. Over the years, their dealerships have accumulated numerous sales awards and dozens of Bar & Shield awards from Harley-Davidson along with having the #1 volume Harley-Davidson dealership for 3 years with 2 different stores, Power 50 and Best in Class Best Place to Work awards by Powersports Business. If you wish to be part of the BEST, please email us your resume today!