Field Operations Associate

San Francisco CA

Description

CARMERA’s mission is to power the world’s leading road intelligence platforms to deliver autonomy and mobility for all. To deliver on our mission, we need to develop and nurture a growing roster of partner fleet vehicles to capture street-level changes on a city-wide scale. We utilize vehicular crowdsourcing and remote sensing in that effort.  In support of this crowdsourced approach, our Field Operations team is looking to add an experienced Field Operations Associate to lead the growth and ongoing support of our San Francisco Bay area fleet partners. This hands-on role is based in the greater San Francisco Bay area and will report to our Field Operations Manager. Primary Responsibilities -Install sensor equipment onto partner fleet vehicles -Install CARMERA custom software on sensors -Perform routine maintenance on sensors, including cleaning and repairing physical components as well as basic Android-based software tasks -Coordinate directly with fleet partners for maintenance scheduling and technical support -Monitor an online dashboard of sensor health to proactively identify maintenance tasks and troubleshoot issues -Manage inventory of sensor equipment -Maintain detailed maintenance and partner feedback documentation -Supervise and communicate account health -Night and weekend availability as some fleet partners require access outside of normal business hours We’d love to hear from you (required) if: -You have 2+ years of experience in a related field (field technician, maintenance professional, etc.)  -You are extremely dependable, organized, and communicative, with excellent verbal and written communication skills -Ownership is a must as success of our fleet partners will hinge on your ability to anticipate, plan and respond to their dynamic needs -You have a customer service mindset. Part of this role includes ensuring our fleet partners are delighted and engaged with our products -You are proactive in problem-solving with strong decision-making skills -Ability and willingness to work on a ladder -Ability to travel up to 50% of the time through the West Coast of the United States -Access to a reliable vehicle and clean driving record Strong preference (not required) if: -Electrical and/or automotive service experience preferred -Experience with Android utilities preferred but not required Perks -Work on groundbreaking civic challenges cutting across some of the most meaningful innovations of this era, including autonomy, smart cities, IoT, big data and AI -Be a foundational part of an exceptional, close-knit team who have diverse backgrounds and embrace challenges that are hard but achievable -Attractive cash and equity compensation package (also includes mileage reimbursement) -Generous benefits package including premium health care plan, free cell phone plans and more -Currently we're all working remotely, but even before transitioning to WFH, we embraced flexible working norms and time-off -Generous paid parental leave -Telehealth -Short-term Disability Insurance, Life/AD&D Insurance, Supplemental Disability Insurance *This position is open to applicants currently residing in the greater San Francisco Bay area.* We are an equal opportunity employer and diversity is critical to our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  We are advocates for justice and overt promoters of marginalized, under-represented groups and individuals. IF YOU ARE QUALIFIED, please send an e-mail that includes your resume. We're looking forward to learning more about you!