Shipping & Receiving / Logistics Manager

South San Francisco CA

Description

ManagedLab Services is looking for an assistant manager to help lead our current Logistics team in the South San Francisco area. This person will have a great customer service mindset, excellent team management skills, and come to work with a positive attitude ready to take on the day. This energetic and detail-oriented person will be part of a larger biotech services company, providing fast-paced inbound and shipping needs for multiple tenants via the operation of multiple Shipping & Receiving locations.  You Confidence in being a team leader Extraordinary professionalism and customer service Positive attitude approaching any task no matter how big/small Flexibility, a fast-paced environment makes you feel energized, not stressed out Great communicator – you’re known for clear messaging in company and customer emails and know how to proofread Core Responsibilities Receiving and logging packages (both inbound and outbound), and delivering to on-campus locations in a professional and efficient manner. Executing goods security and ensuring proper materials handling of all S&R materials by Logistics team members Ensuring service coverage of logistics facilities through team scheduling and on-site backup support Acting as a point of contact with customer personnel, including onboarding new personnel, troubleshooting, and resolving escalated customer issues Coaching and developing team members to ensure the best customer service experience possible Drafting, implementing, and updating Work Procedures and SOPs  Operating and coordinating inventory & maintenance of logistics equipment and materials, including forklifts, pallet jacks, carts, dollys, scanners, computers Traveling between work sites as necessary for client meetings and quality control in the South San Francisco and San Mateo area. Adherence to safety social distancing requirements before and during employment, in response to COVID-19, as recommended by the and the Reports to: Lab Services Manager (Sr. Squad Leader) Skills & Requirements 2-3 years in a Logistics or Shipping & Receiving role. Prior supervisory experience preferred.  Forklift experience DOT/IATA certifications preferred Valid Driver’s License and personal transportation Must pass a pre-employment background check and drug screening Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records New S&R employees must wear personal protective footwear that meets the standards for ASTM F2412-18a Standard Test Methods for Foot Protection for compression resistance and impact resistance. Available to work within the core business hours of 7AM to 6PM, and availability for evenings/weekends as dictated by ad-hoc S&R needs. Service hours are generally 8 AM to 5 PM Monday through Friday Extraordinary professionalism and customer service Positive attitude approaching any task no matter how big/small Flexibility: a fast-paced environment makes you feel energized, not stressed out, and able to adjust to working needs as the day progresses Great communicator – you’re known for clear messaging in company and customer emails and know how to proofread Benefits & Perks Competitive salary Medical, Dental, Vision, and Life Insurance options Vacation, Sick, and Holiday leave 401(k) with company match  Learn more about our company at   Application Instructions . Do not use the Reply button on Craigslist.