Front End Lead - $18.75

3390 Winona Way, Sacramento CA

Description

*** Please apply online at under Contractors’ Warehouse*** We are looking to fill this role as soon as possible and offer paid time off, medical, dental, vision, 401k matching, an employee recognition program which allows you to win cash prizes, tuition reimbursement, and many more benefits! Advancement Opportunities Available! Previously known as HD Supply – Construction & Industrial and now known as White Cap Supply Holdings, Inc., we are made up of three distinct businesses called White Cap, Contractors’ Warehouse and Brafasco: • WHITE CAP is the nation’s leading distributor of specialty hardware, tools, safety supplies, concrete accessories and materials for professional contractors. • BRAFASCO is an industrial distributor in Canada specializing in fasteners, safety supplies and tools.  • CONTRACTORS WAREHOUSE (formerly known as Home Improvement Solutions) offers remodeling and construction supplies to contractors and trade professionals through local retail outlets. With customer-facing locations across the U.S. and Canada, White Cap Supply Holdings is a leading distributor of specialty concrete and construction products and services in North America serving professional contractors across non-residential, residential and other markets. White Cap Supply Holdings is headquartered in Norcross, GA, and has approximately 269 locations across 39 U.S. States and six Canadian provinces. Approximately 5,600 associates provide support for more than 200,000 customers annually. White Cap Supply Holdings provides specialty concrete and construction products serving professional concrete contractors and self-performing general contractors, as well as all professional contractors who require power tools and accessories, safety equipment, and fastening products in non-residential, residential and other markets. In addition to value-add services, White Cap Supply Holdings offers a portfolio of 400,000 SKUs that include concrete accessories and chemicals, engineered materials and fastening systems, steel products, tools and equipment, building envelope, safety and consumables, and wood products. White Cap Supply Holdings is commonly referred to simply as White Cap. Job Summary Responsible for expediting all cashiers and service desk transactions. Troubleshoot customer service issues on front end of store. Major Tasks, Responsibilities and Key Accountabilities • Trains cashiers/front end associates according to company policies. • Ensures customer service is provided in a timely fashion. • Opens or closes store bank and maintains accuracy of store bank. • Approves checks, refunds, and bank card transactions. • Implements special sales, credit card offers, and promotional campaigns. • Ensures all returned merchandise is put back on floor or damaged out as appropriate. • Ensures observance all SOP's (Standard Operating Policies) including, but not limited to, all safety related practices and procedures. • Performs other duties as assigned. Nature and Scope • May modify processes to resolve situations. • Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process. • Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees' professional development but does not have hiring/firing authority. Work Environment • Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights. • Ability to lift and carry up to 50 pounds in a physical environment. Ability to stand for periods of time up to and exceeding 60 minutes. Ability to make repetitive movements, such as using a 10-key or calculator, bending, or squatting. • Typically requires overnight travel less than 10% of the time. Education and Experience • Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility. Preferred Qualifications • Associate's degree or 2 years completed at a 4 year college or university and currently enrolled in college courses preferred. • Must have cashier and cash room experience. • Ability to pass a forklift training and certification program. *** Please apply online at *** • Principals only. Recruiters, please don't contact this job poster. • do NOT contact us with unsolicited services or offers