Minuteman Press Franchise Owner Darin Waite Grows Texas Business

The Woodlands TX

28 February, 2020

11:06 AM

Description

In order to accommodate business growth and expansion of products and services, the Minuteman Press design, marketing, and printing franchise in The Woodlands, Texas, has moved to a new stand-alone facility at 1626 Rayford Road. Owner Darin Waite says, “We have relocated to our new building that is on a main road and provides increased visibility. Our #1 complaint at our previous location in an industrial warehouse was the parking. Now, we have plenty of parking and our daily exposure is huge. Inside, we have doubled our space, which makes more room for our customers in our lobby and also helps us streamline our workflow and production.”From power tools to the printing industryDarin first joined the Minuteman Press franchise family in May 2009. He reflects on this crucial time in his career, saying, “I spent 11 years working in sales for Black & Decker, selling power tools to independent distributors. In 2009, the world economy collapsed and despite being the #4 salesperson in the company I found myself out of a job. I always wanted to own by own business since my dad was a contractor, and this was the time for me to bet on myself and do it.”He explains why the printing industry appealed to him despite having no industry experience. “I want to a franchise show with the intention of buying a sub shop. I visited Minuteman Press at the show and after I was done I told my friend that I knew what I wanted to do. He worked in the high-tech industry and told me that he wasn’t sure about printing. I held up my printed bag filled with printed products and said this is why I want to do this. He said I made a very good point.”Why Minuteman Press? Darin answers, “What I liked about Minuteman Press is that it’s Monday-Friday, B2B. I didn’t have to own ten sub shops to grow. Instead, I could grow with my one location and the growth is unlimited. There is a creative side, a service side, and a challenge side, and I love it all. I love finding and selling the right product for the right customer that will also help them. I love making sure we can work together and produce that product. I always say to my team, we don’t just do it. We do it right.”He adds, “The support I’ve received from Minuteman Press has been tremendous. The support is always available, it’s always valid, and it’s always helpful and legitimate. The advice I get from Houston Area Manager Rich Panowitz and Dallas Regional Vice President Pete Scaglione is right on the mark. They make suggestions when I ask them for their input, and they work. Also, every Minuteman Press franchise owner is sincere about helping each other out. I will help my fellow franchisees, and they will help me. It really is like a family.”For those who are unfamiliar with the benefits of the modern printing industry, Darin is more than happy to educate his clients. He says, “Printing is a valuable tool because it’s an actual physical interaction with your business. Print is tangible and people like that. You can buy clothes or shoes online, but you can also still return it after trying them on. There’s a reason for that.”“When somebody interacts with print, they are spending uninterrupted time with your product, postcard, invitation, etc. They see that postcard and feel it in their hands. Those interactions resonate and stick with you.” Taking a ‘workshop approach’ to customer service and growing the baseEleven years later and now in a new location, Darin shares why he believes he has been successful. “My philosophy is simply, ‘What can we do to help?’ I let our clients know that as a business owner, people need to find you, see you, and understand your business. They want to be your customer and it’s up to you to show them why they should trust you. The biggest part of what we do is educate the customer so they can learn and see the value of what we do. When we take that workshop approach and show our clients how to do something, it creates a sense of loyalty and appreciation.”He continues, “Teach before you sell and it will pay off. We get our best customers from referrals, and when they say we come highly recommended, we know we did right by the person who referred us and that is a great feeling.”For more information on Darin Waite’s Minuteman Press franchise in The Woodlands, Texas, visit https://www.thewoodlands.minutemanpress.com. Learn more about Minuteman Press franchise opportunities and read Minuteman Press franchise reviews at https://minutemanpressfranchise.com.