Housing Matters: Direct Services Coordinator

coral street near river street, Santa Cruz CA

Description

Housing Matters Direct Services Coordinator Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. Housing Matters is a leader in working to end homelessness. Housing Matters is looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring. Job Description Using a Housing First approach, Direct Services Coordinators (DSC) are responsible for actively engaging participants and providing a safe, secure, clean and welcoming evening and daytime environment for all participants through face-to‐face contact during shift hours. The primary role of the DSC is to actively support program activities and participants’ housing goals. Additionally, DSCs remain vigilant and available to handle all emergencies that may arise. DSCs are responsible to provide support for any program and day services activities. Special focus will be the safety and needs of participants related to housing. Services will be delivered with dignity, professionalism and respect for all involved persons. This is a part time position. Job Duties -Work with security to facilitate shower services and sanitize showers after each use -Serve breakfast (morning shift) -Conduct heat treatments for clothing of new program residents -Frequently sanitize high-touch surfaces; maintain COVID-19 safety procedures -Allocate sanitary/hygiene supplies (shampoo, soap, toothbrushes, etc...) to day services participants -Support the completion of program expectations -Support the housing goals of program participants -Maintain a safe, secure, and clean environment -Work with Safety to keep record of day services participants -Understand and apply Housing First and harm reduction strategies -Maintain professional boundaries at all times -Respond appropriately to potential encounters using de‐escalation techniques -Call upon community resources for assistance when appropriate -Maintain curfew and visiting policy specific to each program -Communicate program updates and changes with subsequent shift staff -When appropriate, complete Incident Reports in accordance with policy guidelines -Review and maintain accurate documentation for each program -Provide support to staff and community organization during program activities -Attend staff and agency trainings and meetings as required -Other duties as assigned * Qualifications*  High school diploma or GED completion  Ability to communicate in a professional manner when dealing with residents, staff and other outside agencies  Ideal candidate is friendly, compassionate, resourceful, efficient and able to constructively deal with a high degree of emotional stress and interpersonal conflict  CPR Certified and First Aid preferred  Spanish‐speaking preferred Hours Part Time-- Positions include regularly scheduled as well as on-call Direct Service Coordinators. Morning and evening shifts available. Compensation Starting at $16.00/hour Job Type: Part-time Pay: From $16.00 per hour