Concentrix - Work at Home Customer Service Representative $21.06/hr-UT

Salt Lake City UT

Description

This is a work at home position. We will provide the equipment required for the job, should you qualify. The Customer Service Representative -  may perform some/all of the following tasks:   • Answers inquiries by clarifying desired information; researching, locating, and providing information   • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems   • Fulfills requests by clarifying desired information; completing transactions; forwarding requests   • Maintains call center database by entering information and document customer interaction   • Updates job knowledge by participating in educational opportunities and knowledge management   • Answers inquiries by clarifying desired information; researching, locating, and providing information.   • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.   • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.   • Maintains call center database by entering information and document customer interaction.   • Updates job knowledge by participating in educational opportunities and knowledge management.   • Develops appropriate reporting requirements by supervisor or manager   • Handles Subject Matter Expert inquiries and assist other team members   • Assists in the training of new-hires and assist in quality assurance activities