Automotive Technology Delivery Specialist

East Petersburg PA

Description

Lancaster County Motors Subaru of Lancaster is one of the fastest growing high volume sales Subaru Superstore dealership and service facility located outside of East Petersburg, PA. Our dealership has been around for a long time and is an organization where our staff is committed to providing an uncompromising, unparalleled, service experience. Through our foundational values, we will provide the finest personal service while exceeding expectations. We pride ourselves in constantly providing customer satisfaction that meets and exceeds our customers' expectations. We are currently recruiting for a full time technology savvy delivery specialist. Job Duties Include: Assist the LCM Subaru Sales team with customer technology questions and concerns prior to purchase. Prepare and inspect the new Subaru vehicle prior to delivery to ensure the vehicle is ready to deliver to the customer. Set a realistic expectation with the customer of the length of the delivery process and offer the availability of a Love-Encore delivery. Assist consumers in personalizing their Subaru vehicle technology settings. Perform a detailed delivery to the consumer including a through explanation of the proper operation of the Subaru vehicle features and all documentation and resources available to them. Explain and enroll customers in Subaru STARLINK services. Schedule the first Service appointment. Perform Love-Encore deliveries with customers to address and solve lingering functionality questions subsequent to the purchase to ensure customer satisfaction. Update the retailer customer contact points with current Point of Purchase material. Utilize and maintain resources at the dealership to assist in technology related questions and provide information support to all dealership staff. Assist the Service department with customer technology questions and concerns on the service drive. Deliver an exceptional Subaru experience in all customer interactions. Other duties as assigned Qualifications: High School diploma or equivalent Ability to grasp various technology and explain to others in a way they will understand Outgoing personality with expertise at developing relationships Ability to treat customers with courtesy, honesty and respect Strive to provide assistance with enthusiasm before, during and after customer contact Knowledge of the English language, spelling, grammar, punctuation and numbering systems Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees Working knowledge of computers and Microsoft software products Knowledge of basic math Must have a valid driver’s license Successfully pass a pre-employment drug screen, motor vehicle and background check We have an excellent benefit package including 401k with match, health, dental, vision, paid vacations and more. Hours: Full-time 40 Hours a week. Hours may vary depending on customer appointments. Must work Saturdays (Sunday and one weekday off) To apply click the following link: