SERVICE DEPT HELPER

4900 Bryant Rd, Buford GA

Description

Job Description and Expectation – (Service Coordinator) General Requirements • Must continually be able to lift and handle heavy loads up to 70 lbs. • Must have the ability to multi-task. Target Responsibilities: • Stage equipment for service techs throughout the day. • Prepare the triage process for both morning and afternoon. • Check in equipment and tag with red ribbon. • Load and unload equipment customers are picking up or dropping off. • Keep staging areas for equipment organized. • Thoroughly clean equipment prior to it entering the service department (This can happen at the red or blue stage). • Demonstrate accuracy and thoroughness, improve and promote quality, and monitor own work to ensure quality. • Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly. • Treat management and other employees with respect, and contribute to building a positive team spirit. • Work with integrity, always upholding company values. • Perform related responsibilities/accountabilities as required or directed. Daily Duties and Responsibilities: • Begin each workday with a positive attitude by encouraging your team members to meet their goals. • Work to develop a sense of “team” in the service department and across other departments. • Load and unload customer equipment as needed. • Continually stage equipment for techs to help improve their efficiency. • Clean equipment prior to it entering the service department. Your goal is to “wow” the customer with the cleanliness of their equipment. • Sharpen blades and fix tires as needed by service department. • Maintain an orderly and clean work area. Assist in keeping the entire shop clean and orderly. • Collect and dispose of trash. • Respond promptly to team members’ needs to help improve the profitability of the service department and the satisfaction of the customers. Weekly Duties and Responsibilities: • Meet with Service Manager to discuss the upcoming week and any changes in priority. • Inspect, clean, and maintain all equipment used. • Report to the Service Manager any hazards or faulty equipment. • Discuss any areas for improvement or changes in the processes with the Service Manager. YOU CAN APPLY ONLINE AT LANIEROUTDOOREQUIPMENT.COM