NOC Technician

Foxborough MA

05 February, 2021

3:12 PM

Description

https://www.indeedjobs.com/blu... Position Description We are seeking a NOC Technician with successful technical experience. This individual is responsible for handling tickets that have escalated beyond initial troubleshooting, proactively monitoring equipment, performing updates and configuration changes, and maintaining equipment documentation. A steadfast “get the job done” attitude and passion for customer service is a requirement. We provide 24/7 service to our customers, therefore we have available positions for all shifts. Individuals who apply for this position must be driven to succeed and have excellent interpersonal and communication skills. Our ideal candidate is self-motivating and ready to benefit from a rewarding compensation plan and fulfilling team environment. Responsibilities and Duties Ensure completion of escalated ticketsTroubleshoot network issues and determine root causeProactively monitor equipment and address problems as they arisePerform configuration changes per customer or project requestsPerform updates to equipmentMaintain documentation of equipment and configurationsAssist in training new employeesAssist with documenting procedures for both internal and external useExperience with PBX systems a plus Be part of an on-call rotationPossible weekend rotationOther duties as assigned Qualifications and Skills Strong understanding of networking fundamentalsIP addresses, Subnetting, VLANsHP Switch CLICisco Switch CLIWireless network fundamentalsPre-employment CORI, background check and drug test is requiredApplicants must be authorized to work in the U.S. About Blueport Blueport provides technology solutions to the hospitality, multi-dwelling units, residential, healthcare and commercial markets that reduces costs while delivering the power to connect, entertain and safeguard guests, residents and businesses. Solutions include premise wiring and guest networking, telephone and sound systems, guest entertainment systems, interior/exterior surveillance, and more. Headquartered in Foxboro, MA with satellite offices across the U.S. Blueport provides 24/7 support to leading hotel brands, management companies and their guests and residents. At Blueport, we like to hire the most talented people, then give them the freedom to do their jobs. We value lean business principles, a casual work environment, and collaborative voices. We continue to expand and achieve greatness, but we can’t do it alone. If you like to innovate and find ways to improve the game, then Blueport may be the perfect fit. Disclaimer: This job description/posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States. Blueport, Inc. is an equal employment opportunity employer and does not discriminate against any applicant because of race, creed, color, age, national origin, ancestry, religion, gender, sexual orientation, disability, genetic information, veteran status, military status, application for military service or any other class protected by state or federal law. Job Type: Full-time Pay: $50,000.00 per year