Student Device Repair Is Easy And Convenient

Cincinnati OH

04 February, 2021

3:14 AM

Description

Press release from Cincinnati Public Schools: February 3, 2021 New Hours and Locations Beginning February 1, student device repair transitioned to five school locations for students who need to swap their device during remote learning. Students are welcome to go to any of the five hubs for technical support. Students, while in their school during in-person learning, will receive device support at the school. Student should take the device to their teacher, who will give it to either the school technology coordinator or the ITM tech. Students and families should always try to contact the Family Technology Support Center before exchanging a broken device at (513) 363-0688 or email. New Service hours and locations are shown below. Student Device Repair Effective February 1, 2021 Location Hours of Operation Aiken High School 8–10 a.m. SCPA 8–10 a.m. Western Hills High School 10 a.m.–Noon Shroder High School Noon–2 p.m. Woodward High School Noon–2 p.m. December 28, 2020 It's a few minutes before distance learning is scheduled to begin. A student attempts to turn on the laptop only to find the screen is blank. After turning it back on and off several times, it is evident the laptop is broken. The first step is to contact the Family Technology Support Center at (513) 363-0688 to determine if the issue can be resolved over the phone. If it can't be fixed with the help of a representative from the support center, there is another option. Beginning January 4, students and families can drop off their CPS-issued device at one of 18 school sites and swap it out for another device. It's that simple. "During distance learning, we understand that a broken device means students can't connect with their teacher or complete assignments and we want to get another device in the hands of students as quickly as possible," said Jeff Chrystal, director of device management. A total of 36 schools will be designated as device repair sites, with 18 sites on a bi-weekly rotation. Each school will have a designated two-hour time for technology support — early morning, late morning or early afternoon. "Families can drop off a device at the most convenient location," Chrystal said. The list of school sites and times designated for repair are listed below. January 4–8 and January 19–22 January 4–8 and January 19–22 AMIS 8–10 a.m. Pleasant Ridge Montessori 8–10 a.m. Ethel M. Taylor Academy 8–10 a.m. Hyde Park School 8–10 a.m. Walnut Hills High School 8–10 a.m. Hughes STEM High School 8–10 a.m. Hartwell School 10 a.m.–Noon Western Hills University High School 10 a.m.–Noon Silverton Elementary School 10 a.m.–Noon Mt. Airy School 10 a.m.–Noon Rockdale Academy 10 a.m.–Noon Roberts Academy 10 a.m.–Noon John P. Parker School Noon–2 p.m. Taft IT High School Noon–2 p.m. Westwood School Noon–2 p.m. Parker Woods Montessori Noon–2 p.m. Winton Hills Academy Noon–2 p.m. Sands Montessori Noon–2 p.m. January 11–15 and January 25–29 January 11–15 and January 25–29 AWL 8–10 a.m. Woodward Career Tech High School 8–10 a.m. Aiken High School 8–10 a.m. South Avondale School 8–10 a.m. North Avondale Montessori 8–10 a.m. Cheviot School 8–10 a.m. Pleasant Hill Academy 10 a.m.–Noon Roselawn Condon School 10 a.m.–Noon Chase School 10 a.m.–Noon Clark Montessori High School 10 a.m.–Noon Gamble Montessori High School 10 a.m.–Noon Oyler School 10 a.m.–Noon Shroder High School Noon–2 p.m. Fairview-Clifton German Language School Noon–2 p.m. Mt. Washington School Noon–2 p.m. Riverview East Academy Noon–2 p.m. Midway School Noon–2 p.m. SCPA Noon–2 p.m. This press release was produced by Cincinnati Public Schools. The views expressed here are the author's own.