Service Advisor

1608 Industrial Road, Nampa ID

Description

*** Please click on the link listed below. You will be routed to our company’s website where you will have the opportunity to complete a brief application and upload your resume. We look forward to hearing from you soon! *** If you are a natural people-pleaser and a good listener who also happens to love recreational vehicles, then our dealership has the perfect job for you. We need more than an RV Service Advisor; we need an outstanding communicator with a professional appearance and a strong work ethic, someone who is equally comfortable greeting customers as they are scheduling appointments and acting as a liaison between customers and service techs. Successful candidates will also have excellent follow-through skills and a sharp eye for details. Job Responsibilities -Attitude is everything—greet service department customers promptly and courteously -Listen to each customer and articulate repair needs to techs -Upsell recommended/additional services using low pressure, high integrity methods -Provide accurate estimates of repair/maintenance costs -Adherence to dealership policy on customer vehicle care and operation -Follow up on each repair and keep customers informed of progress -Sell and manage extended warranties -Inspect repair quality and ensure that all work is complete -Notify customers when vehicles are ready for pick up -Review and explain repairs and associated costs with customers -Handle minor customer concerns and complaints -Keep the Service Manager informed of all problems and potential problems -Maintain Customer Satisfaction Index (CSI) scores per dealership standards Compensation -Compensation is performance-based and will be a salary plus commission. After training, the selected applicant can expect to make $45,000 to $75,000 per year. Education and Experience -A high school diploma or equivalency degree is required. Experience in a service-related position is also preferred, but not necessary. Benefits -Benefits include medical insurance, dental & vision coverage options, 401K retirement savings plan with employer match, vacation time, holiday pay, company paid continuing education and huge employee discounts.