Customer Service Representative

Dallas TX

Description

Customer Service Representative (Dallas) © craigslist - Map data © OpenStreetMap compensation: Hourly employment type: full-time Customer Service Representative (Dallas, TX) compensation: Hourly employment type: full-time Job Purpose: The Customer Service Representative (CSR) is responsible to professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. Job Requirements: • Highly developed sense of integrity and commitment to customer satisfaction. • Demonstrated passion for excellence with respect to treating and caring for customers (internal and external). • Ability to communicate clearly and professionally, both verbally and in writing. • Has “thick skin” and is able to handle complaints and unpleasant customers. • Has a pleasant, patient, and friendly attitude. • Strong decision making and analytical abilities. • Strong detail orientation and communication/listening skills. • Willingness to work a flexible schedule and occasional overtime when needed. • Possess a strong work ethic and team player mentality. • 1+ years of experience in a customer service or help desk capacity required. Job Responsibilities: • Professionally handle incoming calls, emails, and other requests from customers and ensure their orders are processed correctly. • Work through customer concerns and ensure prompt and thorough resolution to each • Provide quality service and support in a variety of areas including, but not limited to: billing, sales, and system troubleshooting. • Handle customer issues in the best interest of both customer and the company. • Continuously evaluate and identify opportunities to drive process improvements to positively impact the customer’s experience. • Responsible for compiling and generating reports as they relate to customer • Accountable for daily follow up calls to customers to check on flooring installations completed the day before • Responsible to complete necessary paperwork for any changes that need to be made in the Floor Pro system that will provide better service to our customers. • Work effectively with follow team members • Communicate issues effectively to the warehouse/operations team Communication • Responsible to create a productive department through written and verbal communication • All correspondence must be in a professional manner • All calls and emails from customers must be addressed or returned within one hour Bilingual preferred WORK REQUIREMENTS: Scheduling: • Employee will be required to work at least 38 hours per week. Monday through Friday is the work schedule; however, employee will be included on the Saturday rotation for installation management. • Employee will be required to attend all mandatory meetings and events as communicated by immediate supervisor. Physical: • Ability to work on multiple tasks • Pleasant and clearly understandable phone voice • Ability to lift and carry 10+ lbs. • Ability to operate computer and other equipment in office • Ability to sit at a desk for more than an hour at a time • Ability to bend and stoop in order to file or shelve • Must have sufficient mobility to move around office and warehouse • Must be able to move about to visit customers routinely • Ability to work indoors and outside in varying temperatures Technical: • Microsoft Office • Microsoft Excel