Marine Service Technician

Depauville NY

Description

Job Details: Description OVERVIEW: The Entry Level Technician is responsible for a variety of entry level job duties including, but not limited to detailing, yard work, rigging as well as gaining general knowledge of the sales, service and parts departments. KEY TASKS: - Detailing-gain familiarity with products as well as understanding nuances involved in boat detailing to include exterior, interior, buff and wax as well as safety guidelines. - Yard Team-gain understanding of functions of yard personnel to include equipment and machinery operation, proper boat movement and storing procedures as well as yard safety. - Rigging-gain exposure to new product assembly procedures, warranty procedures, work order entry as well as time management skills - Parts Department-exposure to all aspects of departmental operations to include over-the-counter and work order sales processes, parts ordering and inventory maintenance. - Service Advisor-gain critical knowledge of customer service, work order management, time card entry, importance of documentation, etc. by shadowing a senior Service Advisor. - Sales-gain understanding of the processes associated with the sales and delivery of new boats. - Interface on a daily basis with lead technician and riggers to ensure proper acclimation to role. - Perform light duty technician tasks such as changing oil filters, general service and warranty repairs, and assist as needed with any other repairs - Set up and participate in boat shows and other off-site promotional events. - Maintain a professional and clean workspace for customer viewing. TECHNICAL AND PHYSICAL REQUIREMENTS: - Ability to ascend and descend ladder - Ability to work in confined spaces - Ability to lift 50 pounds - Ability to work overtime in order to meet deadlines OTHER IMPORTANT REQUIREMENTS: - Positive attitude and willingness to learn - Excellent interpersonal and collaborative skills while working both independently and within a team context - Demonstrates ability to prioritize and work unsupervised - Eager to engage in a growing, fast paced, technology first company KEY RESULT AREAS: - Internal and external customer satisfaction and enthusiasm - Accurate level of service-done right the first time - 100% pride in work; always supplying a complete and “0” defect product to the customer. ABOUT THE COMPANY: Spicer Marine Basin is a family owned and operated Marina in the Thousand Islands region of New York. We are a dealer and service provider for Mercruiser, Mercury and Yamaha outboards. Our philosophy is simple, summers are short and we try to maximize each of our customer’s experiences on the water. Spicer Marine offers professional education and training opportunities for our employees to grow in their careers. Compensation including wage and benefits is based on experience level, productivity, reliability, and general ability to work as a team member.