Helpline Counselor/Call Center Representative in Gloucester, MA

Beverly MA

20 January, 2021

9:36 AM

Description

NeedyMeds is looking for people who are interested in making a difference in the lives of those who are seeking help managing healthcare expenses. If you are the kind of person who gets a sense of fulfillment in helping others, then you are the kind of person that we are seeking. NeedyMeds offers information on many programs for people that need help paying for healthcare and prescription medication and runs a Call Center for specific programs and a Helpline for assisting callers looking for resources on NeedyMeds' website, NeedyMeds.org. The position is for an in-office, full-time, 40-hr./week Helpline Counselor. The Helpline Counselor position requires patience and willingness to listen to callers' situations while maintaining a professional demeanor and finding resources on the NeedyMeds website (NeedyMeds.org) that will assist them with their healthcare expenses. The person will also occasionally add support for special projects. Excellent benefits offered. Bilingual Spanish/English is a plus.Required skills are:• Competent computer skills (Mac-based office),• Previous customer service or call center experience a plus,• Friendly and professional phone decorum,• Demonstrate courtesy, patience and understanding while handling calls from a wide demographic of people,• Ability to successfully execute many complex tasks simultaneously,• Comfort with working on databases,• Comfort with repetitive tasks,• Accuracy with information and data entry,• Pleasant, positive demeanor,• Ability to work as a team member, as well as independently,• Reliable and dependable transportation. Starting pay is $15/hr. with 20-days-worked and 40-days-worked reviews followed by potential hourly increase. Interested applicants should email a cover letter and resume to [email protected], subject line The Patch Job Listing