Supervising Others

1701 Carswell,Waycross GA 31503

13 December, 2023

Description

This course will help current, new, and future supervisors, managers, and leaders become more efficient and proficient with information on delegating, managing time, setting goals and expectations, providing feedback, resolving conflict, and administering discipline. Objectives Define requirements for particular tasksSet expectations for your staffSet SMART goals for yourselfHelp your staff set SMART goalsAssign work and delegate appropriatelyProvide effective, appropriate feedback to your staffManage your time more efficientlyHelp your team resolve conflictsUnderstand how to manage effectively in particular situationsUnderstand what a new supervisor needs to do to get started on the right pathOutline Setting ExpectationsDefining the RequirementsIdentifying Opportunities for Improvement and GrowthSetting Verbal ExpectationsPutting Expectations in WritingSetting GoalsUnderstanding Cascading GoalsThe SMART WayThe Three P’sHelping Others Set GoalsAssigning WorkGeneral PrinciplesThe Dictatorial Approach The Apple-Picking ApproachThe Collaborative ApproachDegrees of DelegationLevel One: Complete SupervisionLevel Two: Partial SupervisionLevel Three: Complete IndependenceImplementing DelegationDeciding to DelegateTo Whom Should You Delegate?Providing InstructionsMonitoring the ResultsTroubleshooting DelegationProviding FeedbackCharacteristics of Good FeedbackFeedback Delivery ToolsInformal FeedbackFormal FeedbackManaging Your TimeThe 80/20 RulePrioritizing with the Urgent-Important MatrixUsing a Productivity JournalUsing Routines and Rituals to Simplify Your WorkdayResolving ConflictUsing a Conflict Resolution ProcessMaintaining FairnessSeeking Help from Within the TeamSeeking Help from Outside the TeamTips for Special SituationsWhat to Do If You’ve Been Promoted from within the TeamWhat To Do If You’re Leading a Brand New TeamWhat to Do if You’re Taking on an Established TeamA Survival Guide for the New SupervisorAsk the Right Questions of the Right PeopleGo to GembaKeep Learning!