De-Escalation and Conflict Resolution for Marijuana Dispensaries

95 South Main Street,Auburn ME 04210

27 June, 2023

Description

This course is designed to provide individuals with the skills and knowledge needed to resolve conflicts effectively in the workplace. Conflict resolution is a crucial skill for a wide range of positions across many job sectors, as it helps to reduce productivity loss and create a positive work environment. The course will focus on the key concepts and techniques of conflict resolution and de-escalation, including recognizing and controlling aggressive behavior using crisis intervention techniques and effective communication in conjunction with an understanding of attitudes, emotions, and behavior. Participants will learn to identify the characteristics of someone who is in crisis and how to respond appropriately to a crisis situation. The course will also explore the benefits of applying conflict resolution and de-escalation in the workplace, such as increased effectiveness, stronger support from colleagues and clients, reduced complaints and lawsuits, reduced job-related stress, and increased safety in the workplace. By the end of the course, participants will have a solid understanding of the principles of conflict resolution and de-escalation, as well as the practical skills and knowledge needed to manage conflicts effectively in the workplace. They will be equipped to be excellent mediators, rational, and able to manage difficult personalities from a place of empathy, unpreparedness, and vulnerability.