The Art of Giving Great Service

1124 Northmen Dr.,Petoskey MI 49770

11 May, 2023

Description

Zingerman’s has set the standard for great customer service in the specialty foods industry. This success has come from combining an innovative service philosophy with practical working systems, all of which ZingTrain will share in this Workshop. Zingerman’s approach has been successfully applied in a wide variety of businesses and non-profits that are committed to improving the quality of their customer service, including specialty food and other retailers, universities, banks, insurance agencies, health care providers, IT professionals, museums, schools, and libraries. Timo Anderson - Trainer, ZingTrain In some ways Timo’s Journey from Flint to Ann Arbor, Michigan was pretty circuitous. It involved visits to Japan as an exchange student and foreign study in Kenya before it brought him back home. Timo’s experience initially was focused on team building, with a particular focus on engaging people in the learning process as a team. Timo’s teambuilding work explored ideas of cohesiveness, leadership, and communication through dialog as well as a kinesthetic component. Soon after that, he jumped at the chance to work with youth and adults in a variety of programs to develop their interpersonal and employability skills. While life in the nonprofit world came with its own rewards, Timo was ready to make a switch to the for-profit world when a position at ZingTrain opened up. He eagerly took the chance to learn more about how his skills would parlay in a world where profits, products, and service matter equally. He is excited about sharing Service, Training, Visioning, and Mindful Self-Management content around the country and at ZingTrain in 2-day seminars. The fact that food was always a part of his personal life - witness a childhood peppered with Finnish sardines, oysters, and just about anything not on the usual list - just made working for ZingTrain and Zingerman’s just that much more interesting!