Customer Service Agent

Orland Park IL

12 January, 2021

12:04 PM

Description

Customer Service Agent Monday thru Thursday 8:00 AM – 3:30 PM & Friday 8 AM to 4:30 PMPerforms various office administrative support duties, including handling mail, answering phones, and customer service. This position will work with our manufacturer dealer portals to process warranties, online services that track performance of units installed by us and give aide to customers that need guidance. Customer Service Agent will prepare deposits, call customers that are late and note accounts for repeat offenders. All invoices and reports from the day before need to be printed and given to owner for review, follow up and edits. Confirmation that the customer was billed (through billing system or mailed hard copy) is very important. We expect this person to be able to handle basic office functions (attaching a document to an email), how to format a letter in Word, how to create an email. This person will create new files, prepare authorization letters for the next year and files new work in the invoice payables book (if unpaid) or file paid invoices in the customer file on after the authorization letter is created. Must have a good understanding of Google Calendar, Google Maps, Word, and Excel. Must be able to type at least 50 WPM. We use Quickbooks for all of our accounting and billing. HS Graduate required. Requires 3-5 years of general work experience. Dependability is a must!