The Art of Customer Service. Is the Customer Always Right?

1791 Noyack Lane,Fredericksburg VA 22401

16 May, 2023

Description

Brought to you by the Virginia Black Business Directory, Presented by Michelle Riddick Lunch Includes Salad, Sandwich & Dessert Engage in a thought-provoking workshop to explore customer service through the lens of ethics. Dive deep into questions such as: Is the customer always right? What happens when customers present unreasonable demands? How can we create an enjoyable and productive environment for both employees and customers alike? Uncover best practices to build strong customer relationships that promote loyalty and trust. Experience the art of customer service yourself while exploring how Black Business can ensure that their customers are advocated for every time