Creating a Culture of Customer Service

107 West Main Street,Pensacola FL 32502

16 March, 2023

Description

In this session, Phil Owen from OnSight Pros we will explore the secrets to building a company culture that puts customer service at the forefront. From hiring the right people, to training and maintaining a customer-centric environment, we'll give you the tools you need to create a brand that stands out from the competition and inspires loyalty from your clients, team, and tenants. This session is a perfect blend of practical strategies and philosophical approaches, designed to bring about real culture change in your organization. Thank you to our sponsor and educator, OnSight Pros, for hosting and sponsoring this event. About our Speaker: Phil Owen is a seasoned professional with a wealth of experience in project management, software design, and executive leadership. With a Bachelor’s degree in Philosophy from Carson-Newman College, Phil has built a successful career in the field of property management, culminating in his current role as the CEO of OnSight PROS, a national third-party property reporting company. In this role he has made it his mission to help property managers achieve exceptional property awareness, creating accountability and fairness for tenants and landlords. As a leader in the industry, Phil has traveled from coast to coast, teaching and collaborating with professional property managers to develop innovative solutions to the challenges property managers face. His dedication to the field is matched only by his passion for his family, particularly his kid’s lemonade stand “Ethan & Nora’s Fresh Squeeze” – but be warned, don’t bring this topic up in conversation unless you want to spend hours listening to him talk about it.