Chief Frank Viscuso - Step Up and Lead - Fire Dept Leadership Development

1640 Drive Martin Luther King Boulevard,Deltona FL 32725

22 February, 2023

Description

Course Description: Every organization’s culture is either created by design or default. Creating a culture of exceptional service does not happen by accident. This seminar will cover the necessary leadership skills that are needed to motivate teams and maintain a positive and successful culture. Topics will include mentoring and succession planning, critiquing others, delegating, preventing freelancing, taking on administrative tasks, dealing with insubordination, conducting a post incident analysis, building morale and leading in today’s world. This class will also introduce you to proven theories, methods and techniques that can help your organization provide exceptional customer service and make a great impression on the people they come in contact with on a daily basis. About Deputy Chief (ret) Frank Viscuso: Chief Viscuso served as a career firefighter in New Jersey for more than twenty-six years. He is a nationally recognized instructor and speaker, and the author of 10 books including industry bestsellers Step Up and Lead and Flash Point: Ignite Your Team and Forge a Winning Culture. Over the past decade Chief Viscuso has spoken to more than 1,000 audiences (in and out of the fire service) on many topics, including leadership development, team building, and customer service. His seminars are designed to equip you with the necessary skills you will need to excel in your chosen field. *This inspirational seminar is for firefighters of all ranks who are serious about becoming leaders and advancing their careers. Spouses and non-firefighters are strongly encouraged to attend as well. “No one anoints a leader. A person may be assigned to a position or a rank, but no one assigns a leader. Leadership is action, not position.” Frank ViscusoFor more information please contact Deltona Fire Rescue 386-575-6901