Service Manager

39204 County Rd 186, Sauk Centre MN

Description

Summary: Develop and operate the Service Department with internal and external customer service, preparing estimates, purchasing parts, technical service coordination and customer follow-ups. Duties and Responsibilities: • Operate Service & Inventory Software • Provide guidance and support for customer phone calls and walk-ins • Service scheduling: basic tune-ups, oil changes, battery maintenance and sales, etc. • Generating accurate estimates, quotes and follow-up • Purchasing parts needed • Remote trouble shooting of product matters; including, electric and gas operations • Chassis or body damage repairs or upgrades • Quality control support • Sales support • Monitoring the development of the department growth • Analyzing departmental and cross function efficiencies Knowledge, Skills, and Abilities: • Excellent customer service and communication skills • Work well independently and as a team • Advanced computer knowledge • Mechanical knowledge