Dispatcher with management experience needed

Chicago IL

Description

Qualifications • You must have a clean driving record and know how to drive trucks. • High School Diploma/GED • English and Spanish speaker – a must. • Minimum 2 years’ experience in the Moving Industry, Customer Service, Administrative or related. • Ability to work on a computer: you must learn how to use the company’s CRM and dispatch jobs accordingly. • Ability to accurately analyze situations and reach productive decisions based on informed judgment. • Ability to adapt to very rapidly changing environments. • Effective communication skills with customers and drivers. • Ability to work across multiple shifts including nights and/or weekends if needed. • You must be capable of lifting 50 lbs. and physically fit to get in and out of the trucks. Responsibilities • You will be the link between the office, the customers, and the field workers. • This position is responsible for dispatching and resolving problems for our drivers. • This position requires you to have exceptional proactive communication skills with customers including resolving issues with daily jobs, and overall promoting a professional workplace attitude in a fast-paced environment. • Responsible for professional, timely, and effectively communicating with the teams in the field. • Keep track of all equipment, tools and materials. • Ability to efficiently schedule jobs to maximize profitability and customer satisfaction. • Monitor the driver’s activity at all times through GPS tracking. • Maintains the company safety culture to include daily safety messages, monthly workers briefings, and help enforce company policies to ensure compliance and company requirements are being met. • Responsible for taking trucks in for maintenance and being always aware of all truck issues: mechanical problems, weather issues, or customer last minute changes. • Other work- related tasks as needed. You will report to the Operations Manager.