Senior Diagnostic and Repair Technician **Salary plus Commission**

420 116th Ave NE, Bellevue WA

Description

Salary based position with additional commission. Additional signing bonus (up to $10,000), depending on experience and certification. LEARN MORE & APPLY HERE --> --> We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you! If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career with Swickard Auto Group. How You Will Make an Impact: Our guests seek professionalism, honesty, and credibility. As a Senior Diagnostic and Repair Technician, you will be responsible for delivering hospitality by ensuring par excellence of our vehicles. Your primary focus will be performing advanced diagnosis and repairs on Volvo vehicles including Hybrid and BEV powertrains. Your efficiency of service and repair will directly impact whether we become our guest’s favorite place to service their vehicle. What Winning Looks Like: This position is for technicians who seek to apply their skills, knowledge, aptitude, and experience towards advanced diagnostic and repair work. This position is not for maintenance driven technicians. You will express your mechanical and technical acumen by producing quality results. - Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity. - Interact daily with customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates, and Managers - Perform vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to ensure customer loyalty - Communicate with Parts Department and Service Advisors regularly to effectively manage production and Customer communication - Diagnose the cause of any malfunction and perform repair, if authorized by the customer - Conduct multi-point inspections to make appropriate recommendations to ensure the safety and reliability of customer vehicles - Document work performed on each vehicle on the repair order - Keep abreast of factory technical bulletins and participate in factory-sponsored training classes as appropriate - Provide an exceptional customer experience to drive loyalty - Achieve targeted Customer Satisfaction Index Skills Needed to Win: - Advanced Volvo training certifications including BEV and Hybrid - Ability to effectively manage time to meet and exceed targets - Talent for vehicle problem solving - 10+ years of prior automotive diagnostic, and repair experience required - A team player who is focused on providing exemplary customer service. - Ability to work in a fast-paced work environment - Strong organizational skills and detail-oriented - Possess a valid in-state driver's license and an acceptable driving record About Us - We were founded in 2014 by Jeff Swickard in Wilsonville, OR. - Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others. - We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing! - We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News - We are a team. Everyone plays a role in our success. - We are a hospitality company that happens to be in the automotive industry. Benefits of Working at Swickard: - Ongoing training and support - Opportunities for continued personal and professional growth - We are an equal opportunity employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations. Competitive benefits package: - Insurance: medical, dental, vision, life, and pet insurance - Optional disability coverage - 401k plan - Paid Holidays - PTO To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.