Auto Repair Shop/Office Assistant

Brandon FL

Description

The Customer Service Representative primary purposes: 1. Help ensure clients get great service by assisting the repair shop office as needed. 2. Help the shop reach it’s gross profit goals by ordering parts at the best possible prices by negotiating with vendors to secure the best price. 3. Help maintain shop cleanliness and organization as needed Job Responsibilities and Duties: ● Office Support: Perform a variety of customer service and administrative duties as needed by the shop. This may include such things as answering phones, running various errands, updating the workflow-board, checking-in/out customers, cleaning the office, assisting customers at the counter, performing callbacks to previous clients, helping with customer loaner cars, keeping the office tidy, and other tasks as directed by business need. Must be able to handle perspective customer phone calls and book appointment. ● Ordering Parts: Partnering with Vendors to secure high-quality parts for repairs at the best possible prices. This includes negotiation with vendors and shopping multiple vendors for the best price and lowest possible freight cost. This position will build good working relationships with parts vendor reps. ● Preparing Paperwork: Create quotes, invoices, and other documents for customers or vendors using Shop Management Software. Qualifications: ● Customer Service or Administration Experience: Must have at least 1 year in any customer service or administration related position. ● Organizational Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions. ● Problem Solving Skills: Must be able to think on your feet and find solutions to problems ● Computer Knowledge: Must possess a working knowledge of how to use a computer. This includes the ability to type or dictate at least 30 words per minute. ● Communication Skills: Must be able to communicate in English fluently, in both verbal and in written form. ● Math Skills: Must know how to perform basic math functions using a calculator. ● Physical Demands: ● Must be able to lift more than 25 lbs without assistance ● Must be able to get into and out of various vehicles without assistance. ● Must possess a valid drivers license, be able to drive a motor vehicle with passengers, have and maintain an insurable driving record & no DUI's.