Colson Group is hiring for a Customer Service Specialist - $22-26 /h

Jonesboro AR

Description

Service Desk Support Analyst - On-site Colson Group Jonesboro, AR 72401 $22-26 /h First Shift --- Please apply with this link: Do NOT reply here. The text and email associated with this posting are not monitored. --- Provide support for the end-user community including remote users reinforcing SLAs to manage end-user expectations. Provide support for remote offices traveling to the remote offices when required. Image, deploy and support computer desktops, laptops, tablets, mobile phones, printers and/or related hardware and software. Manage IT assets, keep asset management systems up-to-date and manage asset disposal pickups. Active Directory and Azure/O365 administration including maintaining end user accounts, permissions, and access rights. Thoroughly record information into Service Desk ticket system to ensure resolution in compliance with service level agreements. The Service Desk Support Analyst role will be responsible for monitoring Service Desk tickets and resolving end user requests within established SLAs. Candidate must have the ability to work with minimal supervision, be self-motivated, have the ability to handle multiple tasks simultaneously and prioritize work at all stages. You should be proficient in: IT Equipment (Servers, Networks, Telecom, Cloud) IT Infrastructure Hardware Experience --- Please apply with this link: Do NOT reply here. The text and email associated with this posting are not monitored. ---