INTERVIEW - Operations Supervisor - Louisville, KY

4111 Champions Trace Lane,Louisville KY 40218

02 December, 2022

Description

INTERVIEWDATE: 12/2/22 Friday INTERVIEW 11/29 Tuesday 1:00 PM- Hybrid Warehouse & Route Driver Secure & Shred pay $18.00 /HR in Peoria,IL 12/2/22 Friday 12/2/22 Friday 12 /2 /22 FridayTIME: 9:00 AM - 1:00 PM LOCATION: 4111 Champions Trace Lane Louisville, KY 40218Get to know Iron Mountain as a Warehouse Records Specialist at one of our international facilities.Who we are, what we do, what we stand for, hear the stories of our Mountaineers across the world. Connecting with one another across the globe in multiple languages and cultures makes us appreciate the community we have built as Mountaineers.JOB DESCRIPTION: The Operations Supervisor supervises day-to-day transportation operations and courier workforce. They manage all aspects of transportation discipline to include safety and security compliances, route structures and development, personnel scheduling, workload assignments, cost control and metric driven performance. The Operations Supervisor oversees all daily operations of the record center in the most cost-effective and customer-satisfying manner. This leader will coach a high-performance team and adhere to Iron Mountain regulations. HIGHLIGHTS: * FULL BENEFITS – 1st Day of Employment * Competitive Pay with Annual Merit Increases (10% Annual Bonus based on performance) * 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay * 401 K (with company match) & Employee Stock Purchase Program * Company Paid Uniforms & Safety Footwear * Tuition Reimbursement PAY: Salary $61k - $66k SCHEDULE: Monday - Friday ( Weekends as needed) HOURS: 7:00 AM - 5:00 PM (Expect to be on-call) LOCATION: 2400 S 7th St, Louisville, KY 40208 RESPONSIBILITIES: Human Resources/Workforce Leadership - Provide daily oversight of transportation operations to ensure high levels of service, production and quality metrics are achieved. Plan staffing levels to ensure adequate coverage. Execute daily reporting mechanisms that provide critical data points to business trends and overall operational performance. Responsible for training, recruiting, counseling, coaching, disciplinary action and writing reviews. Process and approve payroll, time off requests and exceptions. Communicate effectively with the frontline regarding change procedures, initiatives and program roll outs. Responsible for a thorough courier check in / check out process. Operational Excellence, Standards & Compliance – Tracks progress of routes daily (InControl, 20/20, email communicators). Administers the Checkride Program. Ensures routing technology is used and routes are executed as designed. Manages scanning platform to include proper usage, route id configurations, exception code usage and proper care of equipment. Accountable for variances to plan for all route performance. Transportation Administration / Maintenance - Manage DVIR / BDIR process. Work closely with outsourced vendors to maintain fleet in prescribed manner. Establish and manage proper workflow to ensure daily, weekly and monthly DOT / IFTA reporting and requirements are met. Develops Coordinator and Courier workgroups in the area of policy and procedure as it relates to Transportation Administration and Maintenance. Safety and Security Administration: Ensure safety & security procedures are adhered to.Supervises and assigns specific responsibilities to all operations personnelMotivates, mentors and empowers team to meet and exceed standards or set goalsMonitors employee attendance, productivity and other performance markersEffectively uses metrics to aid accountability and measure performancePossesses excellent communication skillsEnsures that the branch provides the finest internal and external customer serviceBuilds internal and external relationships; fosters collaborationProvides relief coverage for operational duties when employees utilize time off or are absentPrepares accurate reportsIs open to weekend work, if requiredEnsures compliance of all federal, state and company regulationsHigh school diploma or equivalent; college degree preferredValid state driver’s license with clean driving record; able to pass pre-employment drug testing and a background investigation as conditions of employmentAbility to lift 40 to 50 poundsMinimum of two years’ supervisory experience in a warehouse, distribution, operations or other service-related environmentComputer proficiency (Word, Excel, Outlook)Ability to complete paperwork in English accurately and completelyStrong attention to detailStrong customer service skills; values customers and communicates with them in a professional mannerQUALIFICATIONS: The Operations Supervisor is the first line management position responsible for the direct leadership of our frontline record center, courier and coordinator groups. The Operations Supervisor provides front line level leadership over all Transportation Operations processes and ensures day-to-day operations are executed with excellence. The Operations Supervisor typically solves problems as it relates to the day-to-day operational workflow. The operations supervisor must be knowledgeable of the local area, the local customer base and the local operation in order to make quick, efficient decisions that impact TCS. Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions. #PA