Providing excellent customer service, without being a doormat

3551 Douglas Avenue,Racine WI 53402

04 January, 2023

Description

This class is along side students of The Mediative Groomer Academy via zoom call. Customer service has come a long way, as has customer expectations. We want to please our customers, but how to do this without letting them walk all over us? Is it even possible? An even better question might be how would this even be accomplished while maintain a polite professional demeanor? We’ll learn how to determine when to go that extra mile and when to stand firm. In this class we’ll talk about how to cultivate the customers we want, and help the customers we have appreciate us without succumbing to telling them Exactly what we think.