Now Hiring Customer Service Representatives in Edinburg

San Juan TX

Description

Job status Full Time Job description Customer Service Representatives (CSR) we are looking for interested applicants to make an impact every day by providing customer care to millions of Americans who need to maneuver through complex customer services. During these uncertain times, we ensure that every caller is treated like family and that we are truly able to give the best assistance possible. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, We provide paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Pay and Benefits • Base rate = $11.98/hr • Potential bonuses for excellent work and referrals • A variety of shifts that meet lifestyle and family goals • Supportive work environment • Many opportunities for promotion and career advancement into global company • No cold calling, sales or collection calls! Please note this job posting is for upcoming classes; targeted start date is discussed with recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. COVID-19 Update: Our employees provide vital services to individuals and families. We are taking every precaution at our offices to ensure a safe work environment. Those precautions include, but limited to, sanitation methods that comply with CDC standards, providing paid time off for those who qualify and resources for insurance coverage and self-care. We continue to monitor and update our policies and procedures as the situation and guidance changes for each of our locations. About us With approximately 30,000 employees worldwide, we foster a culture that respects and values individual contributions and differences. We believe our differences spark innovation, develop leadership and drive exceptional performance. We provide a team-oriented environment and are proud of our collective commitment to become the leading provider for our customer service programs. Our employees are our most valuable asset and we remain dedicated to providing them with an engaging and supportive work environment and meaningful jobs that contribute to the goals of the Company. Education requirements • High School diploma or equivalent required Experience requirements • Customer service experience preferred but not required • Must be able to speak and read English fluently • Ability to work within established turnaround times • Must have excellent interpersonal skills and the ability to organize simultaneous tasks • Ability to work as a member of a team Responsibilities • Responding to numerous phone inquiries • Using standard technology: telephones, e-mail and web browsers • Assisting callers in finishing online applications • Completing daily electronic call logs • Filling out timesheets • Adhering to privacy rules • Connecting callers with leadership as needed • Maintaining up-to-date knowledge of regulations and policies as they apply to the programs we service • Reporting problems through an easy online system • Responding to telephone inquiries within set time parameters • Completing all assigned training as necessary